Return & Refund Policy

Last Updated: June 2026

Customer satisfaction is important to us.

1. European Union Right of Withdrawal

Customers located within the European Union have the right to withdraw from a purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

2. Return Eligibility

To qualify for a return:

• The item must be unused

• The item must be in its original condition

• The item must be returned in its original packaging

• Proof of purchase must be provided

3. Non-Returnable Items

The following items are not eligible for return:

• Personalized products

• Gift cards

• Digital products

• Opened hygiene products

• Products damaged through misuse

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number

• Description of the issue

• Photographs showing the problem

We may offer:

• Replacement product

• Full refund

• Partial refund

• Store credit

depending on the circumstances.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• Incorrect product received

• Product arrived damaged

• Product arrived defective

6. Refund Processing

Once the returned item has been received and inspected, refunds will be issued to the original payment method.

Depending on your payment provider, refunds may take several business days to appear.

7. Contact

Email:
dominordevelopmentoperations@gmail.com

Phone:
+351 965 111 063